Privacy Policy
Effective Date: 01/03/2026
Who We Are
This Privacy Policy explains how Victory Home Services (“we,” “us,” “our”) collects, uses, and protects your information when you visit our website, request a quote, book services, purchase add-ons, or communicate with our team.
If you have questions about this policy, contact us at: sales@victoryhomeservices.net.
Information We Collect
Information You Provide
- Name, phone number, email address
- Service address and location details
- Home details (square footage, bedrooms/bathrooms, scope notes)
- Scheduling preferences and special instructions
- Photos you send us (for quoting, scope verification, or documentation)
- Messages you send via forms, email, text, phone, or social media
Information Collected Automatically
- Device and browser type
- IP address (approximate location)
- Pages visited, clicks, and time on site
- Cookies and similar tracking technologies
Payment Information
We do not store full payment card numbers on our servers. Payments are processed through third-party payment providers (such as WooCommerce payment gateways). Your payment provider may collect and store payment information according to their own policies.
How We Use Your Information
We use your information to:
- Provide quotes, confirm bookings, and deliver services
- Communicate with you by phone, text, or email
- Verify scope of work and service tiers
- Process payments and prevent fraud
- Improve our website, services, and customer experience
- Send service-related updates (appointments, reminders, invoices, follow-ups)
- Send marketing messages only when permitted (you can opt out anytime)
Photos, Documentation & Training
We may take or request before-and-after photos for quality control, documentation, and internal training. We avoid capturing identifying personal information whenever possible.
We do not publicly post photos of your home that include identifying information without permission.
Cookies & Analytics
Our website may use cookies and similar technologies to operate correctly and to understand how people use our site. This may include basic analytics (for example, traffic counts and page views).
You can disable cookies in your browser settings. Some site features may not work correctly if cookies are disabled.
How We Share Information
We may share your information only as needed to operate the business, such as with:
- Payment processors and checkout providers
- Scheduling, invoicing, CRM, or messaging tools
- Website hosting, security, and analytics providers
- Subcontractors or team members assigned to your service (only what’s needed to complete the job)
We may disclose information when required by law or to protect our rights, safety, or property.
Marketing Messages
If you opt in to marketing messages, you may receive occasional promotions or service updates. You can opt out at any time using the unsubscribe link (email) or replying STOP (SMS, where applicable).
Data Retention
We retain information as long as needed for business operations, accounting, legal compliance, dispute resolution, and service history. We may also retain limited records to prevent fraud and enforce our policies.
Your Choices & Rights
You may request to:
- Access or update your contact information
- Opt out of marketing communications
- Request deletion of certain personal information (when legally allowed)
To make a request, email: sales@victoryhomeservices.net.
Children’s Privacy
Our services and website are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Security
We take reasonable steps to protect your information. However, no website or data transmission is guaranteed to be 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and will apply moving forward.
Contact
Victory Home Services
Email: sales@victoryhomeservices.net
Find Your Tier by Square Footage
Not sure? Choose your closest estimate — we verify scope before we start.