Service Agreement

1. The Victory Guarantee

Every job booked through Victory Home Services, LLC (“Victory”) is covered by the Victory Guarantee: the pro doesn't get paid until the job is done right.

2. How payment works

You pay 100% up front through your secure payment link (debit or credit). Your payment is held in escrow — not released to the pro — until the job is complete. Victory never sees or stores your bank details.

3. If something goes wrong

Report any issue within 48 hours of job completion. We'll work with you and the pro to make it right — including a three-party visual sign-off (you, the pro, and Victory) where needed. If the issue isn't cured within 48 hours of your report, you're entitled to a full refund of the job amount.

The platform fee (up to 20%, sliding down with job size) is non-refundable.

4. Who does the work

Services are performed by independent pros — not Victory employees. Every pro on the platform is background-checked and license-verified before taking jobs, and insurance is re-verified regularly.

5. Cancellations

Life happens. Contact us as early as you can if you need to cancel or reschedule — we'll sort it out with the pro directly.

6. Questions

Text or call us at (254) 218-3830, or email hello@victoryhomeservices.net.