Privacy Policy

1. Introduction

Victory Home Services, LLC(“Victory,” “we,” “us,” or “our”) operates the Victory Home Services platform (the “Platform”), accessible at victoryhomeservices.net and related mobile applications. This Privacy Policy describes how we collect, use, disclose, and safeguard information about users of our Platform, including homeowners (“Customers”), independent service professionals (“Vendors”), and visitors.

By using the Platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

3. How We Use Your Information

We use collected information to:

• Create and manage your account and facilitate bookings between Customers and Vendors.
• Process payments and route payouts to Vendors through Stripe Connect.
• Send transactional notifications (booking confirmations, job updates, payout alerts).
• Comply with IRS reporting requirements, including issuing 1099-NEC forms to Vendors who earn $600 or more in a calendar year.
• Prevent fraud, enforce our Terms of Service, and comply with applicable law.
• Improve and personalize the Platform through analytics.
• Send marketing communications (you may opt out at any time).

4. Tax Reporting Disclosure

Victory is required by U.S. law (Internal Revenue Code §6041A) to report certain payments made to independent contractors. If you are a Vendor and receive $600 or more in gross earnings through the Platform in a calendar year, Victory will:

• Issue an IRS Form 1099-NEC by January 31 of the following year.
• File the 1099-NEC with the IRS.
• Collect your legal name, address, and Taxpayer Identification Number (TIN) as required.

Additionally, Stripe may independently issue a Form 1099-K if applicable thresholds are met under IRS regulations. Vendors are responsible for their own tax obligations as independent contractors. Victory does not withhold taxes from Vendor earnings.

5. Information Sharing

We do not sell your personal information. We share information only as follows:

• Between Customers and Vendors: Name, address, phone number, and job details are shared as necessary to complete a booking.
• Service Providers: Stripe (payments), Supabase (database), Vercel (hosting), and other vendors who process data on our behalf under data processing agreements.
• Legal Compliance: We disclose information when required by law, court order, or governmental authority, including to the IRS for 1099 reporting.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, user data may be transferred to the successor entity.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Financial records (including payment and 1099 data) are retained for a minimum of 7 years to comply with IRS record-keeping requirements. You may request deletion of non-financial data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Data portability — receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority (if applicable).

To exercise these rights, email us at privacy@victoryhomeservices.net. We may need to verify your identity before processing requests.

8. Cookies

We use essential cookies to maintain your session and remember preferences. We may use analytics cookies to understand usage patterns. You can control cookie settings in your browser. Disabling essential cookies may prevent the Platform from functioning correctly.

9. Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage, role-based access controls, and regular security audits. No transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

10. Children's Privacy

The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately at privacy@victoryhomeservices.net.

11. Texas Privacy Rights

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA). To submit a privacy request, contact us at privacy@victoryhomeservices.net. We will respond within 45 days as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Platform after changes constitutes acceptance of the updated Policy.

13. Contact Us

For privacy-related questions or requests: